Refund policy

RETURNS & EXCHANGES — JACEYL LOS ANGELES

At JACEYL Los Angeles, each piece is made-to-order to uphold our standards of quality, reduce excess production, and maintain exclusivity across every release.

Due to this production process, we do not offer refunds or returns for change of mind, sizing issues, or personal preference.

We strongly encourage reviewing all sizing guides and product details prior to placing your order.

Exchanges
We offer size exchanges on eligible items within 14 days of delivery. Items must be unworn, unwashed, and returned in original condition. Customers are responsible for return shipping costs.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, we will provide a replacement at no additional cost. Please contact us within 7 days of delivery with your order number and supporting photos.

We are committed to delivering a premium experience from order to arrival. For any questions prior to purchase, our team is available to assist.

— JACEYL Los Angeles